Talis Outage History

Started Mar 26, 2026, 10:43 AM UTC· resolved Mar 26, 2026, 11:22 AM UTC

1. investigating Mar 26, 2026, 10:43 AM UTC

   We've become aware of an issue with the print availability of items in Talis Aspire not displaying as expected. In some cases this is impacting on bookmarking too. Our tech team are investigating as an urgent priority, we will look to update you again shortly. Apologies for the inconvenience this may be causing you and your users today.

2. resolved Mar 26, 2026, 11:22 AM UTC

   The cause has been identified and normal service has been resumed.

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Started Feb 09, 2026, 10:15 PM UTC· resolved Feb 10, 2026, 09:56 AM UTC

1. investigating Feb 09, 2026, 10:15 PM UTC

   We are currently experiencing an issue where emails to [email protected] are receiving a bounce-back to say that the message could not be delivered. You should still be able to raise support tickets when logged into the support site.

2. resolved Feb 10, 2026, 09:56 AM UTC

   This incident has been resolved.

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Started Oct 17, 2025, 10:46 AM UTC· resolved Oct 17, 2025, 11:13 AM UTC

1. investigating Oct 17, 2025, 10:46 AM UTC

   Talis Aspire is currently showing an error message when users attempt to access the system. We are investigating as a matter of urgency.

2. resolved Oct 17, 2025, 11:13 AM UTC

   This incident has been resolved.

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Started Sep 25, 2025, 07:41 PM UTC· resolved Sep 27, 2025, 10:45 AM UTC

1. investigating Sep 25, 2025, 07:41 PM UTC

   We are aware that references are not currently displaying in the library of Lean Library Workspace users. Our technical team is investigating and we aim to resolve this shortly.

2. investigating Sep 26, 2025, 10:51 AM UTC

   We are continuing to investigate this issue.

3. monitoring Sep 26, 2025, 04:26 PM UTC

   We are aware that Lean Library Workspace users have recently experienced login issues, and references may not be displaying as expected. Our technical team has now restored service, and the system is currently re-indexing all references added since the outage began. While this re-indexing is ongoing, users may not see their recently added references in their search results. Once this process is complete, we expect that references, highlights, and notes should be available as normal. We sincerely apologise for the disruption and thank you for your patience as we work to restore usual service.

4. resolved Sep 29, 2025, 09:30 AM UTC

   The indexing process has now been fully completed. References, highlights, and notes are displaying as expected.

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Started Sep 11, 2025, 04:47 PM UTC· resolved Sep 11, 2025, 05:38 PM UTC

1. investigating Sep 11, 2025, 04:47 PM UTC

   We are investigating an issue with Sci Wheel / Lean Library Workspace

2. resolved Sep 11, 2025, 05:38 PM UTC

   This was traced to an issue with the search service which has now been resolved. We are continuing to monitor.

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Started Aug 12, 2025, 09:41 AM UTC· resolved Aug 12, 2025, 01:49 PM UTC

1. investigating Aug 12, 2025, 09:41 AM UTC

   We are currently investigating an issue with services in the CA region

2. identified Aug 12, 2025, 09:51 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Aug 12, 2025, 11:17 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 12, 2025, 01:49 PM UTC

   This was traced to an outage at the AWS data center in the CA Central region which experienced power and network issues. Once services were restored by AWS, work to restore our own services has restored all services.

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Started Aug 04, 2025, 02:10 PM UTC· resolved Aug 05, 2025, 08:25 AM UTC

1. investigating Aug 04, 2025, 02:10 PM UTC

   We are currently experiencing an issue retrieving data for the f_dc_requests table in Advanced MIS. Our technical team are working to restore the data.

2. resolved Aug 05, 2025, 08:25 AM UTC

   This incident has been resolved and Advanced MIS and the f_dc_requests table is now visible.

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Started Jul 17, 2025, 09:20 AM UTC· resolved Jul 24, 2025, 09:32 AM UTC

1. investigating Jul 17, 2025, 09:20 AM UTC

   We are currently aware of an issue where users attempting to install the Lean Library Workspace add-on to Google Docs are being prompted to request access. Our team is investigating the cause and working to restore normal installation access as soon as possible.

2. investigating Jul 17, 2025, 09:21 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 21, 2025, 01:39 PM UTC

   We are currently experiencing an issue where users are unable to install or launch the Lean Library Workspace Google Docs add-on. Our team is investigating the cause and working to restore functionality as soon as possible

4. investigating Jul 24, 2025, 08:50 AM UTC

   We are currently experiencing an issue affecting users of the Lean Library Workspace Google Docs add-on and new users attempting to install the add-on. No changes to the add-on have been made on our end. We’re working with Google’s team to resolve this issue as soon as possible, and are awaiting their fix. We will continue to monitor the situation and update users as soon as this is resolved.

5. resolved Jul 24, 2025, 09:32 AM UTC

   This has now been resolved, and the addon is working as normal. Users who are continuing to experience difficulties should clear their cookies and re-install the extension. If the issue persists, please don't hesitate to contact us. Many thanks for your patience as our team worked to resolve this.

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Started Jun 24, 2025, 10:19 AM UTC· resolved Jun 25, 2025, 12:04 PM UTC

1. identified Jun 24, 2025, 10:19 AM UTC

   We have identified an issue causing timeseries events after 16th June 2025 to be missing from the database.

2. resolved Jun 25, 2025, 12:04 PM UTC

   The missing data is now appearing in the database.

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Started Jun 23, 2025, 11:19 AM UTC· resolved Jun 23, 2025, 12:05 PM UTC

1. investigating Jun 23, 2025, 11:19 AM UTC

   We are aware of an ongoing issue with the Lean Library preventing users from logging in to the Lean Library Dashboard and using some extension features. We are working on a solution and will post an update once the issue is resolved, and normal service is restored.

2. investigating Jun 23, 2025, 12:05 PM UTC

   We are continuing to investigate this issue.

3. resolved Jun 23, 2025, 12:05 PM UTC

   This incident has been resolved.

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Started Jun 12, 2025, 06:09 PM UTC· resolved Jun 18, 2025, 04:41 PM UTC

1. investigating Jun 12, 2025, 06:09 PM UTC

   We're currently investigating an issue with our Word add-in, which no longer works on Word for Mac v16.98. This is version specific, we advise not to update to this version for the time being, or to roll back to v16.97 if possible until we resolve the issue.

2. identified Jun 16, 2025, 03:43 PM UTC

   We've identified the issue, and it only affects users working with Word for Mac v16.98 in combination with MacOS v15.4 or earlier - updating to MacOS v15.5 will resolve the issue.

3. resolved Jun 18, 2025, 04:41 PM UTC

   Microsoft has applied a fix for this issue from their side. If the issue still persists locally for users, reinstalling the Word app will resolve it.

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Started May 27, 2025, 11:55 AM UTC· resolved Jul 21, 2025, 11:13 AM UTC

1. monitoring May 27, 2025, 11:55 AM UTC

   Lean Library is now available in the Firefox store, meaning new users can now install Firefox immediately. Users with older versions of the extension should also update to the most up-to-date version as soon as possible.

2. monitoring Jul 21, 2025, 11:10 AM UTC

   Lean Library is now available in the Firefox store, meaning new users can now install Firefox immediately. Lean Library Workspace functionality is also now available in the Firefox extension. Users with older versions of the extension should also update to the most up-to-date version as soon as possible.

3. monitoring Jul 21, 2025, 11:11 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Jul 21, 2025, 11:13 AM UTC

   Lean Library is now available in the Firefox store, meaning new users can now install Firefox immediately. Lean Library Workspace functionality is also now available in the Firefox extension. Users with older versions of the extension should also update to the most up-to-date version as soon as possible.

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Started Feb 27, 2025, 11:43 AM UTC· resolved Feb 27, 2025, 01:00 PM UTC

1. investigating Feb 27, 2025, 11:43 AM UTC

   We are investigating an issue currently affecting the Requesting / Syncing of new scans within Talis Aspire. Existing scans may be viewed as normal.

2. resolved Feb 27, 2025, 01:00 PM UTC

   A fix has been implemented and while we are monitoring the results, digitisations and synchronisations should once again be able to be made.

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Started Feb 12, 2025, 11:28 AM UTC· resolved Feb 12, 2025, 11:50 AM UTC

1. investigating Feb 12, 2025, 11:28 AM UTC

   We're investigating some complications related to earlier maintenance. Sciwheel services are currently unavailable, we will have everything back up and running as soon as we're able.

2. investigating Feb 12, 2025, 11:49 AM UTC

   We are continuing to investigate this issue.

3. resolved Feb 12, 2025, 11:50 AM UTC

   This incident has now been resolved and services are running as normal.

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Started Jan 28, 2025, 05:39 PM UTC· resolved Jan 29, 2025, 11:21 AM UTC

1. identified Jan 28, 2025, 05:39 PM UTC

   An issue has occured whereby the Lean Library extension has stopped working on the Opera browser. This doesn't impact other browsers. The cause has been identified and a solution put in place. We are currently waiting for the version to be approved on the Opera browser.

2. resolved Jan 29, 2025, 11:21 AM UTC

   This incident has been resolved.

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Started Nov 17, 2024, 11:25 PM UTC· resolved Nov 20, 2024, 01:17 AM UTC

1. investigating Nov 17, 2024, 11:25 PM UTC

   We are currently investigating this issue.

2. identified Nov 18, 2024, 12:12 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Nov 18, 2024, 01:24 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Nov 20, 2024, 01:17 AM UTC

   This incident has been resolved.

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Started Nov 12, 2024, 02:39 PM UTC· resolved Nov 12, 2024, 03:41 PM UTC

1. investigating Nov 12, 2024, 02:39 PM UTC

   We are currently investigating reports sciweel is down

2. identified Nov 12, 2024, 03:04 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Nov 12, 2024, 03:41 PM UTC

   This incident has been resolved.

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Started Oct 31, 2024, 01:22 PM UTC· resolved Nov 01, 2024, 12:17 PM UTC

1. investigating Oct 31, 2024, 01:22 PM UTC

   We are aware of intermittent error messages appearing while users are accessing Talis Aspire. We are currently investigating to resolve this issue.

2. resolved Nov 01, 2024, 12:17 PM UTC

   This incident has been resolved.

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Started Oct 29, 2024, 01:04 PM UTC· resolved Oct 29, 2024, 01:25 PM UTC

1. identified Oct 29, 2024, 01:04 PM UTC

   The issue has been identified and a fix is being implemented.

2. resolved Oct 29, 2024, 01:25 PM UTC

   This incident has been resolved.

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Started Oct 24, 2024, 02:02 PM UTC· resolved Oct 25, 2024, 08:15 AM UTC

1. monitoring Oct 24, 2024, 02:02 PM UTC

   Sice.ai, a third-party integration with Lean Library is currently unavailable. Please follow the Scite.ai's status page to stay updated https://status.scite.ai/en/

2. monitoring Oct 24, 2024, 02:03 PM UTC

   We are continuing to monitor for any further issues.

3. resolved Oct 25, 2024, 08:15 AM UTC

   This incident has been resolved.

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Started Oct 23, 2024, 06:07 AM UTC· resolved Oct 23, 2024, 06:35 AM UTC

1. investigating Oct 23, 2024, 06:07 AM UTC

   We are currently investigating an issue with Sci Wheel

2. resolved Oct 23, 2024, 06:35 AM UTC

   This incident has been resolved.

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