Taktile experienced a minor incident on October 20, 2025 affecting Current status by service (Real-time decision execution) and Current status by service (User interface), lasting 6h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:35 PM UTC
[Investigating] Since 2pm UTC we are tracking intermittent API 5xx responses in us-east-1. AWS confirms there's another ongoing US Virginia regional incident. As prior, we expect all Taktile US customers to be impacted. Will update.
- resolved Oct 20, 2025, 08:41 PM UTC
[Recovered] Between 2:42pm and 8:38pm UTC, Taktile US customers experienced intermittent API 5xx responses in us-east-1. Approximately 1% of total API traffic returned 5xx responses. Root cause was an AWS region-wide incident impacting N. Virginia. AWS has resolved the issue and we have confirmed recovery.