Taktile experienced a minor incident on September 4, 2024 affecting APIs (Taktile API) and APIs (Flow API), lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
APIs (Taktile API)APIs (Flow API)
Update timeline
- investigating Sep 04, 2024, 06:55 PM UTC
On Sept 4th, between 16:45 and 17:30 UTC, a small set of customers experienced sporadic failures calling our APIs. The root cause was an issue in the underlying AWS infrastructure.
- resolved Sep 04, 2024, 07:02 PM UTC
Recovery was confirmed by AWS and we have notified affected customers directly.