Billing issues on plan upgrade

Update timeline

1. investigating Apr 09, 2026, 12:48 PM UTC

   Status: Investigating We are investigating reports of users receiving larger than expected bills when upgrading from a legacy plan to a new pricing plan. There is no impact to plan features, and we are working to identify the problem and correct the affected invoices. If you believe you have been billed incorrectly, please contact support "contact support": https://tailscale.com/contact/support?type=billing and let us know. Affected components Admin console (login.tailscale.com) (Degraded performance)

2. identified Apr 09, 2026, 12:55 PM UTC

   Status: Identified We have identified the problem and are rolling out a fix. Affected components Admin console (login.tailscale.com) (Degraded performance)

3. monitoring Apr 09, 2026, 02:13 PM UTC

   Status: Monitoring We believe that we have rolled out a fix and are monitoring the situation. We are in the process of voiding the relevant invoices. Affected components Admin console (login.tailscale.com) (Degraded performance)

4. monitoring Apr 09, 2026, 02:46 PM UTC

   Status: Monitoring We have confirmed that the fix is working. We are continuing to void impacted invoices. Affected components Admin console (login.tailscale.com) (Operational)

5. resolved Apr 09, 2026, 02:55 PM UTC

   Status: Resolved We have refunded all invoices impacted as part of this incident and the incident is now resolved. If you believe you were impacted by this issue and were not refunded, please contact support "contact support": https://tailscale.com/contact/support?type=billing and let us know. Affected components Admin console (login.tailscale.com) (Operational)