Funnel performance degradation

Update timeline

1. investigating Apr 13, 2026, 09:45 AM UTC

   Status: Investigating We are investigating reports of issues with Funnel, including a degradation in performance and timeouts for users in some locations. Affected components Funnel (Degraded performance)

2. identified Apr 13, 2026, 01:16 PM UTC

   Status: Identified Our engineers have identified the issue, and we expect further disruption whilst emergency maintenance is carried out. Affected components Funnel (Degraded performance)

3. monitoring Apr 13, 2026, 04:08 PM UTC

   Status: Monitoring The fix has been deployed and the emergency maintenance is complete. We are monitoring for any further problems. Affected components Certificates (Operational) Funnel (Operational)

4. resolved Apr 13, 2026, 05:31 PM UTC

   Status: Resolved The service is still healthy and this incident has been resolved. Affected components Funnel (Operational) Certificates (Operational)

5. investigating Apr 14, 2026, 10:56 AM UTC

   Status: Investigating We are investigating reports of issues with Funnel, including a degradation in performance and timeouts for users in some locations. Affected components Certificates (Degraded performance) Funnel (Degraded performance)

6. identified Apr 14, 2026, 05:49 PM UTC

   Status: Identified We are seeing intermittent connectivity issues for some Funnel regions and are working on deploying fixes and performing maintenance that will improve the stability of the service. Affected components Certificates (Operational) Funnel (Degraded performance)

7. monitoring Apr 17, 2026, 02:39 PM UTC

   Status: Monitoring We have completed maintenance and a fix has been deployed. We are monitoring for any further problems. Affected components Certificates (Operational) Funnel (Operational)

8. resolved Apr 17, 2026, 04:34 PM UTC

   Status: Resolved The service is still healthy and this incident has been resolved. Affected components Certificates (Operational) Funnel (Operational)