Sync for YNAB incident

Lloyds Group Disconnections (Lloyds, Halifax, Bank of Scotland & MBNA)

Major Resolved View vendor source →

Sync for YNAB experienced a major incident on September 3, 2019 affecting Sync Platform, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2019, 08:48 AM UTC
Resolved
Sep 03, 2019, 02:58 PM UTC
Duration
6h 9m
Detected by Pingoru
Sep 03, 2019, 08:48 AM UTC

Affected components

Sync Platform

Update timeline

  1. investigating Sep 03, 2019, 08:48 AM UTC

    It looks like either our data provider, or the Lloyds Group has caused a mass disconnection of Open Banking connections. Reconnecting will only solve this for a short time, as it will disconnect again. Our data provider is looking into it.

  2. identified Sep 03, 2019, 09:51 AM UTC

    This issue is originating from the Lloyds Group Open Banking API's. TrueLayer are working with them to try and find the root issue.

  3. identified Sep 03, 2019, 10:32 AM UTC

    Lloyds are going to roll back the changes that have caused this issue. We will update once we have a timeline. Users should not need to reconnect once this is done.

  4. monitoring Sep 03, 2019, 01:21 PM UTC

    This seems to have been rolled back (waiting for confirmation), and accounts are now processing. We will continue to monitor this.

  5. resolved Sep 03, 2019, 02:58 PM UTC

    This is now working as intended. Hopefully when they roll these changes back out in the future, they will test them a bit more.