Sync for YNAB incident

Nationwide

Major Resolved View vendor source →

Sync for YNAB experienced a major incident on September 10, 2019, lasting 20d 18h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2019, 05:26 PM UTC
Resolved
Oct 01, 2019, 12:18 PM UTC
Duration
20d 18h
Detected by Pingoru
Sep 10, 2019, 05:26 PM UTC

Update timeline

  1. identified Sep 10, 2019, 05:26 PM UTC

    Nationwide is currently having issues. TrueLayer are looking into it.

  2. identified Sep 10, 2019, 08:21 PM UTC

    It looks like TrueLayer are having issues with Nationwide Credential Sharing, but also Open Banking at the same time. Right now, reconnecting will not solve the issue, as it will just disconnect again. We will update users as soon as we know more.

  3. identified Sep 11, 2019, 10:44 AM UTC

    Nationwide have acknowledged the issue, but have said the earliest they can roll out a fix is Monday. This is obviously very frustrating for customers, and it is for us as well. TrueLayer are working hard to try and find a workaround for this.

  4. monitoring Sep 16, 2019, 03:50 PM UTC

    This has been rolled back by Nationwide, and all impacted connections have had their errors cleared, and sync processes run again. If you received another email, this is a genuine disconnect and will need action taken by you.

  5. investigating Sep 17, 2019, 10:08 AM UTC

    Nationwide are having issues with Open Banking again. Unsure if it's related to these issues or not, but TrueLayer are looking into it.

  6. resolved Oct 01, 2019, 12:18 PM UTC

    This incident has been resolved.