Sync for YNAB incident

Halifax Disconnections

Major Resolved View vendor source →

Sync for YNAB experienced a major incident on November 1, 2019, lasting 30d 9h. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2019, 10:46 AM UTC
Resolved
Dec 01, 2019, 08:41 PM UTC
Duration
30d 9h
Detected by Pingoru
Nov 01, 2019, 10:46 AM UTC

Update timeline

  1. identified Nov 01, 2019, 10:46 AM UTC

    Halifax Open Banking connections are frequently disconnecting. This has been reported, and we are awaiting a fix.

  2. identified Nov 04, 2019, 05:46 PM UTC

    Halifax currently has network limitations that cause access_denied errors during peak times. A fix will be released by the bank on the week of 4th November 2019.

  3. monitoring Nov 09, 2019, 10:20 AM UTC

    Halifax say they have released a fix for this, however we are still seeing high numbers of disconnections. We will update as soon as we know more.

  4. resolved Dec 01, 2019, 08:41 PM UTC

    Looks like this has been resolved. Please reach out via Support if you are still seeing issues.