Sync for YNAB experienced a major incident on November 11, 2019, lasting 20d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Nov 11, 2019, 05:31 PM UTC
A message from TrueLayer "TrueLayer would like to advise of an issue we have identified with our connectivity to Santander due to an issue reported by the bank, which is preventing customers from acquiring data or consenting when using a Santander bank account. This impacts all Open Banking customers who utilise a Santander account. Credential Sharing account users are unaffected. Our engineering team are currently investigating the fault and are formulating a plan for permanent corrective actions. We are also in contact with Santander regarding the issue. At present, we do not have an estimated fix time but will communicate again with further updates."
- resolved Dec 01, 2019, 08:41 PM UTC
Looks like this has been resolved. Please reach out via Support if you are still seeing issues.