Sync for YNAB incident

TrueLayer API

Critical Resolved View vendor source →

Sync for YNAB experienced a critical incident on December 17, 2019 affecting Sync Platform, lasting 15d 6h. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2019, 04:45 PM UTC
Resolved
Jan 01, 2020, 11:34 PM UTC
Duration
15d 6h
Detected by Pingoru
Dec 17, 2019, 04:45 PM UTC

Affected components

Sync Platform

Update timeline

  1. identified Dec 17, 2019, 04:45 PM UTC

    TrueLayer are having API issues, which is preventing us from creating new connections, or pulling any data.

  2. identified Dec 17, 2019, 06:31 PM UTC

    We are waiting for some communications from TrueLayer, but it looks like this outage has caused a large number of connections to enter the Reconnection Required state. As soon as we know more, we will update here.

  3. identified Dec 17, 2019, 06:32 PM UTC

    We have had to pause all processing while this being looked at by TrueLayer.

  4. monitoring Dec 17, 2019, 09:43 PM UTC

    We are resuming our processing now. Those of you who have had disconnections, you may receive a notification a second time now to reconnect.

  5. resolved Jan 01, 2020, 11:34 PM UTC

    This incident has been resolved.