Sync for YNAB incident

HSBC

Critical Resolved View vendor source →

Sync for YNAB experienced a critical incident on January 20, 2020, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2020, 10:59 AM UTC
Resolved
Jan 23, 2020, 10:31 AM UTC
Duration
2d 23h
Detected by Pingoru
Jan 20, 2020, 10:59 AM UTC

Update timeline

  1. identified Jan 20, 2020, 10:59 AM UTC

    Update from TrueLayer: "We are aware of an issue impacting HSBC at this time which is preventing our customers fetching data via our Open Banking connector. We will advise here once further information is available."

  2. identified Jan 20, 2020, 11:57 AM UTC

    Please hold off on reconnecting for now, as these connections will just drop again. TrueLayer are continuing to investigate.

  3. identified Jan 21, 2020, 11:25 AM UTC

    HSBC has acknowledged the issue however they have still not advised on an ETA for a fix. Truelayer has escalated this issue to the OBIE and to the FCA. Truelayer has requested further updates and will share these as they become available.

  4. identified Jan 21, 2020, 03:50 PM UTC

    HSBC expect they will release a fix for this overnight.

  5. identified Jan 22, 2020, 11:46 AM UTC

    The fix that HSBC deployed last night failed. We are waiting for more updates from them.

  6. monitoring Jan 22, 2020, 04:29 PM UTC

    HSBC have said this has been fixed. Please head to the settings page to reconnect your account.

  7. monitoring Jan 22, 2020, 05:18 PM UTC

    We have managed to reconnect around 80% of the existing connections without user action. When you log in, you may not see any prompts asking you to reconnect due to this.

  8. resolved Jan 23, 2020, 10:31 AM UTC

    This incident has been resolved.