Sync for YNAB experienced a major incident on February 1, 2020 affecting Sync Platform, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 01, 2020, 10:08 PM UTC
We have had to pause all sync operations due to performance issues with both TrueLayer and YNAB. We will continue to monitor this, and will slowly enable things as soon as possible.
- identified Feb 01, 2020, 11:48 PM UTC
Building a way around this slowness, and syncs will be enabled again soon.
- monitoring Feb 02, 2020, 01:38 AM UTC
Sync has been resumed. We are still seeing higher than normal errors from the YNAB API. A few people may have seen some duplicate transactions appear. This was an unrelated issue linked to a couple of specific banks.
- identified Feb 03, 2020, 04:02 PM UTC
The YNAB API is having performance issues again. We have paused all sync operations.
- identified Feb 03, 2020, 04:02 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 03, 2020, 04:03 PM UTC
The YNAB API issues will also impact syncforynab.com, including logins, and trying to setup new connections.
- resolved Feb 04, 2020, 06:19 PM UTC
This incident has been resolved.