Sync for YNAB incident

Nationwide Duplicate Transactions

Critical Resolved View vendor source →

Sync for YNAB experienced a critical incident on October 31, 2020 affecting Nationwide, lasting 7d 16h. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2020, 08:11 AM UTC
Resolved
Nov 08, 2020, 12:31 AM UTC
Duration
7d 16h
Detected by Pingoru
Oct 31, 2020, 08:11 AM UTC

Affected components

Nationwide

Update timeline

  1. identified Oct 31, 2020, 08:11 AM UTC

    Nationwide transactions are being duplicated on every sync. This is happening because the transaction ids provided by the bank have become very unstable, and are changing on every request. We have contacted TrueLayer for them to reach out to the bank to resolve. Until then, we have had to disable syncing entirely for Nationwide.

  2. monitoring Nov 04, 2020, 09:15 AM UTC

    We have enabled Nationwide again, and your accounts will catch up over the next few hours. There may be one more round of duplicate transactions, as the bank may have changed the transaction ids again, but this should be resolved after that.

  3. resolved Nov 08, 2020, 12:31 AM UTC

    This incident has been resolved.