Sync for YNAB incident

YNAB Disconnections

Minor Resolved View vendor source →

Sync for YNAB experienced a minor incident on April 25, 2021 affecting Sync Platform, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2021, 09:26 AM UTC
Resolved
Apr 26, 2021, 05:04 PM UTC
Duration
1d 7h
Detected by Pingoru
Apr 25, 2021, 09:26 AM UTC

Affected components

Sync Platform

Update timeline

  1. investigating Apr 25, 2021, 09:26 AM UTC

    We are experiencing disconnections from YNAB for some users, requiring them to log back into Sync for YNAB to reconnect. At the moment, we have some code in place to try and help these issues, but we are still investigating why they have started happening more recently, even with no changes to the codebase. If this happens, you will receive an email saying it has disconnected. Simply just log back into Sync for YNAB, and it will be resolved.

  2. monitoring Apr 26, 2021, 09:31 AM UTC

    A potential fix has been implemented for this, and we will continue to monitor the situation. We have had no disconnects since 9am yesterday when this was implemented.

  3. resolved Apr 26, 2021, 05:04 PM UTC

    This incident has been resolved.