SYNAQ incident

SYNAQ Branding

Critical Resolved View vendor source →

SYNAQ experienced a critical incident on October 8, 2019 affecting SYNAQ Branding, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2019, 12:24 PM UTC
Resolved
Oct 08, 2019, 02:30 PM UTC
Duration
2h 6m
Detected by Pingoru
Oct 08, 2019, 12:24 PM UTC

Affected components

SYNAQ Branding

Update timeline

  1. investigating Oct 08, 2019, 12:24 PM UTC

    SYNAQ Branding is currently experiencing a major outage. The web UI is inaccessible and certain mails are not being branded. Engineers are busy investigating the issue as a matter of urgency.

  2. investigating Oct 08, 2019, 01:23 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 08, 2019, 02:30 PM UTC

    SYNAQ Branding incident has been resolved. Web UI is once again accessible and all mails are being branded