SYNAQ experienced a major incident on October 9, 2019 affecting SYNAQ Branding, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
SYNAQ Branding
Update timeline
- investigating Oct 09, 2019, 09:06 AM UTC
SYNAQ branding is currently experiencing an incident. The WebUI is unavailable and branding of mails is intermittent. Engineers are currently investigating.
- investigating Oct 09, 2019, 10:39 AM UTC
SYNAQ engineers are still currently investigating the issue. This is being treated with the highest priority.
- investigating Oct 09, 2019, 11:40 AM UTC
SYNAQ engineers are still currently investigating the issue. This is being treated with the highest priority.
- investigating Oct 09, 2019, 01:11 PM UTC
SYNAQ engineers are still currently investigating the issue. This is being treated with the highest priority.
- resolved Oct 09, 2019, 02:31 PM UTC
SYNAQ Branding services have fully restored