SYNAQ experienced a critical incident on October 25, 2019 affecting SYNAQ Securemail, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
SYNAQ Securemail
Update timeline
- investigating Oct 25, 2019, 03:24 PM UTC
Dear Clients, SYNAQ Securemail is currently experiencing an outage/issue users are unable to send and receive mail or able to connect to the UI. Engineers are investigating the outage/issue as a matter of urgency.
- monitoring Oct 25, 2019, 04:37 PM UTC
Dear Clients, Our engineers have implemented a fix for the SYNAQ Securemail issue and are monitoring the service stability.
- resolved Oct 25, 2019, 05:05 PM UTC
Dear Clients, The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.