SYNAQ experienced a minor incident on March 10, 2020 affecting SYNAQ Securemail, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
SYNAQ Securemail
Update timeline
- monitoring Mar 09, 2020, 12:56 PM UTC
Dear Clients, We experienced an issue with the SYNAQ Securemail Admin Portal, affecting users' ability to release and review recent mail logs*. Our engineers have identified and resolved the cause of issue and we will continue to monitor whilst the message listing data backlog is being processed. *Please note that mail delivery is not affected at all.
- resolved Mar 10, 2020, 04:27 AM UTC
Dear Clients, The processing of the message listing data backlog is complete. All data is now live.