SYNAQ experienced a major incident on December 3, 2020 affecting SYNAQ Cloud Mail, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
SYNAQ Cloud Mail
Update timeline
- investigating Dec 03, 2020, 02:20 PM UTC
Dear Clients, SYNAQ Cloud Mail is currently experiencing an partial issue where some users are unable to log into their mailboxes. Engineers are investigating the issue as a matter of urgency.
- resolved Dec 03, 2020, 02:40 PM UTC
Dear Clients, The SYNAQ Cloud Mail issue has been resolved and the service has returned to optimal functionality.