SYNAQ incident

SYNAQ Cloud Mail Incident - 11/12/2020

Major Resolved View vendor source →

SYNAQ experienced a major incident on December 11, 2020 affecting SYNAQ Cloud Mail, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2020, 10:46 AM UTC
Resolved
Dec 11, 2020, 11:47 AM UTC
Duration
1h
Detected by Pingoru
Dec 11, 2020, 10:46 AM UTC

Affected components

SYNAQ Cloud Mail

Update timeline

  1. investigating Dec 11, 2020, 10:46 AM UTC

    Dear Clients, SYNAQ Cloud Mail is currently experiencing an issue where some users are unable to login and send mail. Webmail is unaffected. Engineers are investigating the issue as a matter of urgency.

  2. resolved Dec 11, 2020, 11:47 AM UTC

    Dear Clients, SYNAQ Cloud Mail services are now fully restored and running optimally.