SYNAQ experienced a critical incident on December 11, 2020 affecting SYNAQ Cloud Mail, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
SYNAQ Cloud Mail
Update timeline
- investigating Dec 11, 2020, 12:42 PM UTC
Dear Clients, SYNAQ Cloud Mail is current experiencing an issue where users are unable to authenticate and send mail. Engineers are investigating as a matter of urgency.
- resolved Dec 11, 2020, 01:17 PM UTC
SYNAQ Cloud Mail services are now fully restored and running optimally.