SYNAQ experienced a critical incident on March 26, 2021 affecting SYNAQ Securemail, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
SYNAQ Securemail
Update timeline
- investigating Mar 26, 2021, 10:15 AM UTC
Dear Clients, SYNAQ Securemail is currently experiencing an incident where no mail is being accepted inbound or outbound. Engineers are investigating this as a matter of urgency. We will send our next update in 30 minutes.
- monitoring Mar 26, 2021, 10:29 AM UTC
Dear Clients, Our engineers have implemented a fix for the SYNAQ Securemail incident and are monitoring the service stability for the next hour. There will be mail delays until the queues are back to normal.
- resolved Mar 26, 2021, 10:55 AM UTC
Dear Clients, The SYNAQ Securemail incident has been resolved and the service has returned to optimal functionality.