SYNAQ experienced a major incident on January 21, 2020 affecting SYNAQ Cloud Mail, lasting 23h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2020, 05:06 AM UTC
Dear Clients, SYNAQ Cloud Mail is currently experiencing an issue where certain users will be unable to access their archives. Engineers are investigating the issue as a matter of urgency.
- identified Jan 21, 2020, 06:29 AM UTC
Dear Clients, Our engineers have identified the SYNAQ Cloud Mail issue and are working on a resolution.
- identified Jan 21, 2020, 09:00 AM UTC
Dear Clients, Our engineers have identified the SYNAQ Cloud Mail issue and are continuing to work on a resolution. Please take note that this does not affect mail flow and is only affecting a subset of users archive access.
- resolved Jan 22, 2020, 04:59 AM UTC
Dear Clients, The SYNAQ Cloud Mail issue has been resolved and the service has returned to optimal functionality.