SYNAQ experienced a critical incident on February 8, 2020 affecting SYNAQ Securemail, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
SYNAQ Securemail
Update timeline
- investigating Feb 08, 2020, 06:37 AM UTC
Dear Clients, SYNAQ Securemail is currently experiencing an outage on our platform. Engineers are investigating the outage as a matter of urgency.
- monitoring Feb 08, 2020, 08:04 AM UTC
Our platform has recovered and we currently monitoring.
- resolved Feb 08, 2020, 09:21 AM UTC
Securemail services have been restored and are working as normal again.