SYNAQ Outage History

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SYNAQ had 9 outages in the last 2 years totaling 379h 23m of downtime — averaging 0.4 incidents per month.

There were 9 SYNAQ outages since June 21, 2024 totaling 379h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.synaq.com

Minor February 11, 2026

Securemail SSL Connectivity Issues

Detected by Pingoru
Feb 11, 2026, 07:41 AM UTC
Resolved
Feb 11, 2026, 09:47 AM UTC
Duration
2h 6m
Affected: SYNAQ Securemail
Timeline · 3 updates
  1. investigating Feb 11, 2026, 07:41 AM UTC

    Dear Clients, We are currently investigating reports of SSL-related connectivity issues affecting the Securemail platform. This may impact users attempting to connect to Securemail services via secure protocols. Our engineering and infrastructure teams are actively assessing the nature and extent of the issue. At this time, we are working to isolate the root cause and will provide updates as more information becomes available. Please rest assured that resolving this issue is being treated with the highest priority. We appreciate your patience and will share a further update shortly. Kind Regards, The SYNAQ Team

  2. monitoring Feb 11, 2026, 08:05 AM UTC

    Dear Clients, We have identified and resolved the root cause of the SSL connectivity issues on the Securemail platform. The disruption was due to a break in the certificate chain, which has since been corrected. All services have now been restored and are functioning as expected. We will continue to monitor the platform closely to ensure ongoing stability. Thank you for your patience during this incident. Kind Regards, The SYNAQ Team

  3. resolved Feb 11, 2026, 09:47 AM UTC

    Dear Clients, The SSL connectivity issue affecting Securemail has been fully resolved. Root Cause: A break in the certificate chain was identified as the source of the issue. This has now been corrected, and all Securemail services have returned to normal operation. Current Status: SSL and TLS-secured access across services is fully operational No further impact observed Ongoing monitoring confirms sustained platform stability Our Commitment: At SYNAQ, we remain committed to delivering a secure, performant, and reliable platform. We appreciate your patience and understanding throughout this incident. If you experience any lingering issues or have questions, please reach out to our support team. Kind Regards, The SYNAQ Team

Read the full incident report →

Minor October 28, 2025

Email delivery delays from Securemail to Cloudmail

Detected by Pingoru
Oct 28, 2025, 10:13 AM UTC
Resolved
Oct 28, 2025, 02:23 PM UTC
Duration
4h 10m
Affected: SYNAQ Cloud MailSYNAQ Securemail
Timeline · 3 updates
  1. identified Oct 28, 2025, 10:13 AM UTC

    Dear Clients, We are currently experiencing degraded performance related to delivery from Securemail to the CloudMail platform, resulting in delays in email delivery. Our monitoring shows that delivery times are currently ranging between 15 to 30 minutes in some instances. Our engineering team are actively investigating the root cause and working to restore full service as quickly as possible. We will continue to provide updates as we make progress. Thank you for your patience and understanding. Sincerely, SYNAQ Technical Team

  2. identified Oct 28, 2025, 12:57 PM UTC

    Dear Clients, Our team is actively engaged in investigating and resolving the current mail delivery delays affecting the transfer of messages from Securemail to CloudMail. We are seeing progressive improvements in delivery times, but performance has not yet returned to expected levels. Engineering efforts are ongoing and remain a top operational priority. We assure you this issue is being treated with the utmost urgency towards resolution. At SYNAQ, our clients are our top priority. We remain deeply committed to maintaining a resilient, performant, and secure platform for all our customers. We will continue to provide regular updates as we make further progress. Sincerely, SYNAQ Technical Team

  3. resolved Oct 28, 2025, 02:23 PM UTC

    Dear Clients, We are pleased to confirm that the earlier degradation in mail delivery between Securemail and CloudMail has been resolved. Current Status: Mail flow has stabilised and messages are now being delivered within normal thresholds. No residual delays are currently observed. Our teams will continue to monitor performance closely to ensure sustained stability across the platform. At SYNAQ, our clients remain our highest priority. We are committed to maintaining a resilient, performant, and secure environment, and we appreciate your patience and understanding during this incident. Should you have any outstanding concerns, please don’t hesitate to reach out to us at [email protected] or 011 262 3632 — we’re here to help. Sincerely, SYNAQ Technical Team

Read the full incident report →

Minor June 12, 2025

Investigating Issues with Sending Mail from Outlook

Detected by Pingoru
Jun 12, 2025, 08:19 AM UTC
Resolved
Jun 12, 2025, 10:12 AM UTC
Duration
1h 52m
Affected: SYNAQ Cloud Mail
Timeline · 4 updates
  1. investigating Jun 12, 2025, 08:19 AM UTC

    We are currently aware of and investigating an issue affecting the ability to send emails via Microsoft Outlook on the CloudMail platform. Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. Please note: Webmail access remains fully operational and unaffected at this time. We will provide further updates as we make progress on the investigation. Thank you for your patience and understanding.

  2. identified Jun 12, 2025, 09:21 AM UTC

    Engineers have identified the root cause of the issue affecting mail sending via Outlook and have implemented a service fix. All internal tests have passed successfully, and the platform is operating as expected. We are continuing to monitor the environment closely. Next Steps for Users: - Please close and restart Outlook to re-establish the connection. - If prompted for a password, we recommend performing a password reset and re-entering your credentials. In some cases, an incorrect password may have been saved to the Outlook profile during the incident. We sincerely appreciate your patience and understanding during this time, and we apologise for any inconvenience caused.

  3. monitoring Jun 12, 2025, 09:40 AM UTC

    Update: Stability has returned across the platform, and all services are fully operational. Our team is actively monitoring the environment to ensure continued performance. Reminder for Outlook users: Please close and reopen Outlook to re-establish the connection. If you are prompted for a password, we recommend performing a password reset and signing in again. It's possible that an incorrect password was saved in your Outlook profile during the incident. We’ll continue to keep a close eye on the situation. Thank you for your continued patience and support.

  4. resolved Jun 12, 2025, 10:12 AM UTC

    The issue affecting mail sending via Outlook has been fully resolved. All services remain stable and operational. Our monitoring has confirmed sustained performance with no further abnormalities observed. Final reminder for Outlook users: Please close and reopen Outlook to refresh your session. If prompted for a password, we suggest performing a password reset and signing in again, as an incorrect password may have been saved during the disruption. If you need any further assistance, please don’t hesitate to reach out to our support team via [email protected] or call us on 011 262 3632 — we are here to help! We sincerely appreciate your patience and understanding throughout this incident, and we apologise for any inconvenience caused.

Read the full incident report →

Minor January 16, 2025

CloudMail Integrated Archives Delayed Delivery

Detected by Pingoru
Jan 16, 2025, 03:59 PM UTC
Resolved
Jan 16, 2025, 07:57 PM UTC
Duration
3h 58m
Affected: SYNAQ Cloud Mail
Timeline · 4 updates
  1. investigating Jan 16, 2025, 03:59 PM UTC

    Dear Clients, SYNAQ CloudMail Integrated Archives are currently experiencing an incident where by mail destined for for related archives ( CloudMail Archive Mailboxes ) are queued and delayed for delivery. This is identified by the "Warning: message delayed for 24/48 hours" Notification Mail. Engineers are investigating this as a matter of urgency. This incident has no impact on mails to or from users mailboxes. We will send our next update in 60 minutes.

  2. identified Jan 16, 2025, 04:58 PM UTC

    Dear SYNAQ Clients, The SYNAQ CloudMail Integrated Archives service is still experiencing delays. Our engineers have identified the root cause of the issue and are actively working to resolve it as quickly as possible. Again, this incident has no impact on mails to or from users mailboxes. We sincerely appreciate your patience and understanding as we work to restore normal service. Our next update will follow in 2 hours. Kind regards, SYNAQ Technical Team

  3. monitoring Jan 16, 2025, 06:57 PM UTC

    Dear SYNAQ Clients, Our engineers have implemented a fix for the SYNAQ CloudMail Integrated Archives service. The affected mail queues are now being processed, and the backlog is being cleared. Our team is actively monitoring the archive mail delivery performance to ensure the backlog clears as quickly as possible. We appreciate your patience and will continue to provide updates as the situation progresses. Kind regards, SYNAQ Technical Team

  4. resolved Jan 16, 2025, 07:57 PM UTC

    Dear SYNAQ Clients, We are pleased to inform you that the issue affecting the SYNAQ CloudMail Integrated Archives service has been successfully resolved. The service is now operating normally, and all mail queues have been cleared. Our engineers will continue to monitor the system closely to ensure ongoing stability and optimal performance. We sincerely appreciate your understanding and patience throughout this time. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team. Kind regards, SYNAQ Technical Team

Read the full incident report →

Major June 21, 2024

Cloud Mail Network Error

Detected by Pingoru
Jun 21, 2024, 07:21 AM UTC
Resolved
Jun 21, 2024, 07:59 AM UTC
Duration
37m
Affected: SYNAQ Cloud Mail
Timeline · 4 updates
  1. investigating Jun 21, 2024, 07:21 AM UTC

    Dear SYNAQ Client , We have identified a major Cloud Mail incident where clients are experiencing intermittent failures on Zimbra Cloudmail. Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available. We apologise for the inconvenience caused. Sincerely, SYNAQ Technical Team

  2. investigating Jun 21, 2024, 07:22 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 21, 2024, 07:37 AM UTC

    Dear SYNAQ Client, Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service will soon return to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. Sincerely, SYNAQ Technical Team

  4. resolved Jun 21, 2024, 07:59 AM UTC

    Dear SYNAQ Client, Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. Sincerely, SYNAQ Technical Team

Read the full incident report →