SYNAQ experienced a critical incident on May 2, 2024 affecting SYNAQ Cloud Mail, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2024, 02:46 PM UTC
Dear SYNAQ Client, We are experiencing a service issue on the SYNAQ Cloud Mail platform. We apologise for this inconvenience. Our engineers are looking into the problem and should have us back to normal in the shortest time possible! Sincerely, SYNAQ Technical Team
- monitoring May 02, 2024, 03:10 PM UTC
Dear SYNAQ Client, Services to major Data centres have been restored and operating normally. We apologise for the service disruption and remain committed to providing you with the exceptional service you have come to expect from SYNAQ. We will continue to monitor the service. Sincerely, SYNAQ Technical Team
- resolved May 02, 2024, 03:33 PM UTC
Dear SYNAQ client, We have identified and resolved the current network accessibility issue, which was due to a data centre incident being experienced by our upstream provider. The service has returned to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. Sincerely, SYNAQ Technical Team