SYNAQ experienced a minor incident on May 10, 2024 affecting SYNAQ Securemail, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2024, 08:12 AM UTC
Dear SYNAQ Client We have identified a major Securemail UI incident where clients are experiencing a database issue - impacting message listing data. Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available. We apologise again for the inconvenience caused. Sincerely, SYNAQ Technical Team
- identified May 10, 2024, 08:37 AM UTC
Dear SYNAQ Client, Our engineers have identified the cause of the incident and are working on resolving the matter. We will continue to provide updates as they become available. We apologise for the inconvenience caused and would like to assure you that this is being treated as a matter of importance and urgency. Sincerely, SYNAQ Technical Team
- identified May 10, 2024, 09:36 AM UTC
Dear SYNAQ Client, Our engineers are still working on the incident as a matter of urgency and will continue to provide updates as they become available. We apologise again for the inconvenience caused. Sincerely, SYNAQ Technical Team
- monitoring May 10, 2024, 10:42 AM UTC
Dear SYNAQ Client, Our engineers have both identified and resolved the Securemail incident. The service has returned to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. Sincerely, SYNAQ Technical Team
- resolved May 10, 2024, 10:48 AM UTC
Dear SYNAQ Client, Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. Sincerely, SYNAQ Technical Team