Swyftx had 20 outages in the last 2 years totaling 136h 21m of downtime — averaging 0.8 incidents per month.
There were 20 Swyftx outages since September 25, 2024 totaling 136h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue within our app when loading the Assets menu. It shows "something went wrong" that could only be cleared when re-launching the Swyftx app. Selecting other menu should still work.
This incident has been resolved.
Some customers may be experiencing login issues, and some trades may also be impacted. We’re investigating and working to restore access as quickly as possible.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results
The system is now stable, and we are continuing to monitor the results.
This incident has been resolved.
An issue has been identified with our authentication service which is preventing users from logging in to the Swyftx platform. We expect this issue will be moved to Monitoring with a fix applied shortly. Our development team is addressing this issue as a matter of priority and we appreciate your understanding.
A fix has been implemented, and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently aware of an issue affecting several services, including logging in and trading disruptions. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding and will provide further updates as they become available. For urgent support queries, please email our team at [email protected]
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue with our live chat service due to upstream third-party service disruption. All other Swyftx features remain fully operational. Our team is monitoring the situation, and we will provide updates as more information becomes available. For any urgent matters, please contact [email protected]
We are continuing to investigate this issue.
Our upstream third-party provider has implemented a fix and is monitoring for recovery. We will provide a further update once stability is confirmed.
Live chat services have been restored and are operating as normal.
We are currently aware of an issue affecting several services due to an outage with third-party providers. Customers may be unable to: - Open new or previous chat conversations via Live Chat - Add new withdrawal addresses - Complete new sign-ups to the platform - Receive SMS one-time passwords (OTP) Our team is actively working with the providers to resolve the issue as quickly as possible. We appreciate your patience and understanding and will provide further updates as they become available. For urgent support queries, please email our team at [email protected]
We are continuing to investigate this issue.
The issue remains ongoing. We are continuing to closely monitor the situation with our third-party providers and will share further updates as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our wallet providers are experiencing degraded performance in crypto withdrawals. Withdrawals made during this time may be paused and/or delayed. We apologise for the inconvenience.
This incident has been resolved.
We're aware of an issue where AUD and NZD pricing appear to be frozen or showing as stagnant. Our upstream provider is actively investigating the issue. Rest assured, we are treating this with urgency and will provide you with an update at the earliest opportunity.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
An issue is impacting logging for some customers: Starting at approximately 2:00 AM AEST/08/05/2025, our development team is aware and working to resolve the issue as our highest priority.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Services are gradually coming back online, and we are continuing to monitor the situation closely We’ll provide further updates as needed. Thank you for your patience.
This incident has been resolved.
Our team is aware of an issue impacting delayed withdrawal verification emails. We are working as fast as possible to resolve this issue.
This incident has been resolved.
Our ID verification provider is currently experiencing intermittent downtime, which may prevent new customers from completing the initial verification. We appreciate your patience and understanding and will provide an update on this situation shortly.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our team has identified a visual issue affecting charts. Our development team is working to resolve this as our highest priority. We appreciate your patience and understanding.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our ID verification provider is currently experiencing intermittent downtime, which may prevent new customers from completing the initial verification. We appreciate your patience and understanding and will provide an update on this situation shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team has identified a visual issue affecting some charts and pricing. Our development team is working to resolve this as our highest priority. We appreciate your patience and understanding.
Our team has identified a visual issue affecting some charts and pricing, trading and transfers have been temporarily paused. Our development team is working to resolve this as our highest priority. We appreciate your patience and understanding.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team is currently aware of an issue impacting the processing of AUD withdrawals and are working, in coordination with our upstream banking providers, to resolve this issue. Our team will provide an update on this issue as soon as more information becomes available. All affected withdrawals will be addressed and resolved periodically.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We have identified an issue affecting the processing of crypto withdrawals from the platform. Our team is investigating the cause of this matter and working to bring withdrawals back online as soon as safely possible. We appreciate your patience and understanding.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue with our Livechat Support provider, please note you may not be able to either open a chat or receive replies from our team. Please check back later for further updates.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with our Livechat Support provider, please note you may not be able to either open a chat or receive replies from our team. Please check back later for further updates.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team is aware of an issue impacting withdrawal verification emails. We are working as fast as possible to resolve this issue. If your withdrawal is urgent, please reach out to our team via Live Chat. Otherwise, our team will provide an update on this issue as soon as we can.
Our upstream email providers have identified the issue and are working to resolve this as fast as possible. They have completed processing through the backlog of pending emails and can confirm resolution steps are effective. You may still experience some latency and backlog in receiving emails.
We have been monitoring since our last update and confirming this incident as resolved.
Our team is currently aware of an issue impacting the processing of AUD withdrawals and are working, in coordination with our upstream banking providers, to resolve this issue. Our team will provide an update on this issue as soon as more information becomes available. All affected withdrawals will be addressed and resolved periodically.
This incident has been resolved.