Swyftx had 7 outages in the last 2 years totaling 44h 3m of downtime — averaging 0.3 incidents per month.
There were 7 Swyftx outages since October 10, 2025 totaling 44h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue within our app when loading the Assets menu. It shows "something went wrong" that could only be cleared when re-launching the Swyftx app. Selecting other menu should still work.
This incident has been resolved.
Some customers may be experiencing login issues, and some trades may also be impacted. We’re investigating and working to restore access as quickly as possible.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results
The system is now stable, and we are continuing to monitor the results.
This incident has been resolved.
An issue has been identified with our authentication service which is preventing users from logging in to the Swyftx platform. We expect this issue will be moved to Monitoring with a fix applied shortly. Our development team is addressing this issue as a matter of priority and we appreciate your understanding.
A fix has been implemented, and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently aware of an issue affecting several services, including logging in and trading disruptions. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding and will provide further updates as they become available. For urgent support queries, please email our team at [email protected]
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue with our live chat service due to upstream third-party service disruption. All other Swyftx features remain fully operational. Our team is monitoring the situation, and we will provide updates as more information becomes available. For any urgent matters, please contact [email protected]
We are continuing to investigate this issue.
Our upstream third-party provider has implemented a fix and is monitoring for recovery. We will provide a further update once stability is confirmed.
Live chat services have been restored and are operating as normal.
We are currently aware of an issue affecting several services due to an outage with third-party providers. Customers may be unable to: - Open new or previous chat conversations via Live Chat - Add new withdrawal addresses - Complete new sign-ups to the platform - Receive SMS one-time passwords (OTP) Our team is actively working with the providers to resolve the issue as quickly as possible. We appreciate your patience and understanding and will provide further updates as they become available. For urgent support queries, please email our team at [email protected]
We are continuing to investigate this issue.
The issue remains ongoing. We are continuing to closely monitor the situation with our third-party providers and will share further updates as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our wallet providers are experiencing degraded performance in crypto withdrawals. Withdrawals made during this time may be paused and/or delayed. We apologise for the inconvenience.
This incident has been resolved.