Swrve incident

Outage Event API (Resolved) and delay in Payload Targeting and Advanced Rules

Minor Resolved View vendor source →

Swrve experienced a minor incident on November 25, 2020 affecting Event API and Push Notifications and 1 more component, lasting 18h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 03:21 PM UTC
Resolved
Nov 26, 2020, 09:23 AM UTC
Duration
18h 2m
Detected by Pingoru
Nov 25, 2020, 03:21 PM UTC

Affected components

Event APIPush NotificationsAdvanced Rule ProcessingPayload Targeting

Update timeline

  1. investigating Nov 25, 2020, 03:21 PM UTC

    We are investigating an issue with Push API and Event API as a result of an upstream vendor outage.

  2. investigating Nov 25, 2020, 03:27 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 25, 2020, 03:37 PM UTC

    Event API and Push Notifications are currently functional. There is a delay in Payload Targeting and advanced rule processing for Amplify.

  4. identified Nov 25, 2020, 04:07 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 26, 2020, 08:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 26, 2020, 09:23 AM UTC

    This incident has been resolved.