Swrve incident

Degraded Service - Swrve Platform

Minor Resolved View vendor source →

Swrve experienced a minor incident on December 7, 2021 affecting Dashboard and Event API and 1 more component, lasting 8h 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:10 PM UTC
Resolved
Dec 08, 2021, 01:09 AM UTC
Duration
8h 58m
Detected by Pingoru
Dec 07, 2021, 04:10 PM UTC

Affected components

DashboardEvent APIEvent ProcessingA/B Test/Content ServersPush NotificationsUser DB ExportAdvanced Rule ProcessingPayload TargetingIdentity ServiceExport API

Update timeline

  1. investigating Dec 07, 2021, 04:10 PM UTC

    We are currently experiencing degraded performance on a number of Swrve components due to issues with a provider.

  2. identified Dec 07, 2021, 05:09 PM UTC

    The issue has been identified by our provider and a fix is currently being implemented.

  3. monitoring Dec 08, 2021, 01:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 08, 2021, 01:09 AM UTC

    This incident has been resolved.