Swrve incident

Service degradation with supplier

Minor Resolved View vendor source →

Swrve experienced a minor incident on June 13, 2023 affecting Dashboard and Advanced Rule Processing, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:31 PM UTC
Resolved
Jun 13, 2023, 09:03 PM UTC
Duration
1h 32m
Detected by Pingoru
Jun 13, 2023, 07:31 PM UTC

Affected components

DashboardAdvanced Rule Processing

Update timeline

  1. identified Jun 13, 2023, 07:31 PM UTC

    Our upstream service provider is experiencing service degradation which will be affecting a number of our services.

  2. investigating Jun 13, 2023, 07:32 PM UTC

    Our upstream service provider is experiencing service degradation which will be affecting a number of our services.

  3. investigating Jun 13, 2023, 07:58 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 13, 2023, 08:28 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 13, 2023, 08:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 13, 2023, 09:03 PM UTC

    This incident has been resolved.