Swrve incident

Elevated errors in Transactional Push API

Major Resolved View vendor source →

Swrve experienced a major incident on January 31, 2024 affecting Event Processing and A/B Test/Content Servers and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2024, 02:01 PM UTC
Resolved
Jan 31, 2024, 04:21 PM UTC
Duration
2h 20m
Detected by Pingoru
Jan 31, 2024, 02:01 PM UTC

Affected components

Event ProcessingA/B Test/Content ServersPush NotificationsAdvanced Rule Processing

Update timeline

  1. investigating Jan 31, 2024, 02:01 PM UTC

    We are investigating elevated errors in Transactional Push API

  2. investigating Jan 31, 2024, 02:17 PM UTC

    We are continuing investigation. There is an increase in errors on A/B test Content servers. Event processing and Advanced rule processing is also delayed.

  3. identified Jan 31, 2024, 02:39 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 31, 2024, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jan 31, 2024, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 31, 2024, 04:21 PM UTC

    This incident has been resolved.