Swrve incident

Degraded Service - Swrve Platform

Minor Resolved View vendor source →

Swrve experienced a minor incident on July 28, 2020 affecting Dashboard and Event API and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2020, 08:52 AM UTC
Resolved
Jul 28, 2020, 11:59 AM UTC
Duration
3h 7m
Detected by Pingoru
Jul 28, 2020, 08:52 AM UTC

Affected components

DashboardEvent APIEvent ProcessingA/B Test/Content ServersPush NotificationsUser DB ExportAdvanced Rule ProcessingPayload TargetingIdentity ServiceExport API

Update timeline

  1. investigating Jul 28, 2020, 08:52 AM UTC

    We are currently investigating an issue on the Swrve Platform that is resulting in a service degradation on some Swrve components.

  2. identified Jul 28, 2020, 09:16 AM UTC

    The issue has been identified. We are currently experiencing degraded performance on a number of Swrve components due to issues with a provider.

  3. identified Jul 28, 2020, 10:31 AM UTC

    We are still experiencing issues with our service provider and have implemented changes to mitigate impact.

  4. resolved Jul 28, 2020, 11:59 AM UTC

    Issues with service provider have been resolved and all services are now operational.