Switcher incident

Switcher website, Dashboard, Catalog, Collections, and Remote Guest services down

Major Resolved View vendor source →

Switcher experienced a major incident on November 18, 2025 affecting Switcher API and Switcher Studio App and 1 more component, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:53 PM UTC
Resolved
Nov 18, 2025, 06:46 PM UTC
Duration
3h 53m
Detected by Pingoru
Nov 18, 2025, 02:53 PM UTC

Affected components

Switcher APISwitcher Studio AppSwitcher WebsiteSwitcher DashboardSwitcher Player

Update timeline

  1. identified Nov 18, 2025, 02:53 PM UTC

    CloudFlare, Switcher's service provider for Website, Dashboard, Catalog, Collections, and Remote Guest services, is currently experiencing a widespread outage. This outage is affecting users' ability to sign into the Switcher Dashboard, use the Remote Guest feature in the Switcher app, and livestream to Collections and Catalogs. Collection and Catalog embeds on customer websites are not working.

  2. monitoring Nov 18, 2025, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 06:46 PM UTC

    This incident has been resolved.