Switcher incident

Facebook Live video posts creation may not be available for some users

Switcher experienced a minor incident on January 12, 2021 affecting Facebook Live Integration, lasting 9h 38m. The incident has been resolved; the full update timeline is below.

Started: Jan 12, 2021, 05:10 AM UTC
Resolved: Jan 12, 2021, 02:48 PM UTC
Duration: 9h 38m
Detected by Pingoru: Jan 12, 2021, 05:10 AM UTC

Affected components

Facebook Live Integration

Update timeline

identified Jan 12, 2021, 05:10 AM UTC

Some users may experience the error message "Please reduce the amount of data you're asking for, then retry your request" when attempting to create a new Facebook Live video post. This error message comes from Facebook and a bug report has already been filed with Facebook, with other apps/platforms also experiencing the issue. Link to bug report: https://developers.facebook.com/support/bugs/1578821952506512/ We will continue monitoring this issue and will update you as Facebook provides updates.
resolved Jan 12, 2021, 02:48 PM UTC

Facebook has resolved this issue as of 6:30 am EST. Services should be restored now. https://developers.facebook.com/support/bugs/448867966487671/