Switcher incident
Error "(#3) Application does not have the capability to make this API call" when attempting to schedule a Facebook live video post
Switcher experienced a minor incident on September 21, 2022 affecting Facebook Live Integration, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2022, 06:24 PM UTC
We are currently investigating an issue when creating scheduled Facebook live video posts. You can still create live video posts that are not scheduled. You may also create the live video post on Facebook.com and then stream using Custom RTMP. We will post updates as we identify the issue. https://support.switcherstudio.com/en/articles/4108733-streaming-to-facebook-using-custom-rtmp
- investigating Sep 21, 2022, 06:24 PM UTC
We are continuing to investigate this issue.
- identified Sep 21, 2022, 07:48 PM UTC
Facebook made changes to its API which have caused requests to create scheduled live streams to fail. A bug report has been opened with Facebook, and workarounds are being investigated. Bug report may be found here: https://developers.facebook.com/support/bugs/482205940439277/
- resolved Sep 23, 2022, 08:56 PM UTC
A workaround has been deployed, you should now be able to schedule Facebook Live videos. Please note that uploading cover images for the scheduled videos is currently unavailable. This functionality will be restored in the near future.