Switcher incident
Switcher Player, Multistreaming, and Video Library unavailable
Switcher experienced a major incident on November 2, 2023 affecting Switcher Studio App and Switcher Dashboard and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 02, 2023, 12:42 PM UTC
We have identified a critical outage from one of our infrastructure providers which is impacting the Switcher Player and Multistreaming products. We are actively monitoring the situation.
- monitoring Nov 02, 2023, 02:21 PM UTC
One of our underlying providers is assessing a loss of power impacting data centres while simultaneously failing over services. We will keep providing regular updates until the issue is resolved, thank you for your patience as we monitor this situation.
- monitoring Nov 02, 2023, 03:30 PM UTC
Our underlying provider is still assessing a loss of power impacting data centres while simultaneously failing over services. They are working to resolve this problem. We will keep providing regular updates until the issue is resolved.
- monitoring Nov 02, 2023, 04:14 PM UTC
We are continuing to monitor this issue.
- monitoring Nov 02, 2023, 05:17 PM UTC
Power to our provider's data center has been partially restored. They are currently working to restore affected services and bring the data center back online.
- monitoring Nov 02, 2023, 06:33 PM UTC
We are continuing to monitor this issue.
- monitoring Nov 02, 2023, 08:29 PM UTC
We are seeing gradual improvements and are monitoring the restoration of full functionality.
- monitoring Nov 02, 2023, 10:36 PM UTC
We are still experiencing outages and are continuing to monitor this issue.
- monitoring Nov 03, 2023, 02:29 AM UTC
We are still experiencing outages and are continuing to monitor this issue.
- monitoring Nov 03, 2023, 01:04 PM UTC
We are still experiencing outages and are continuing to monitor this issue.
- monitoring Nov 03, 2023, 04:39 PM UTC
Critical services have been restored, but are reported to be operating at degraded performance. We are continuing to actively monitor the situation.
- resolved Nov 04, 2023, 12:36 PM UTC
All services have been restored to operational status. We will continue to monitor system stability closely.