Switcher incident

One-week Studio Pass users unable to access the application

Major Resolved View vendor source →

Switcher experienced a major incident on November 20, 2023 affecting Switcher Studio App, lasting 11h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2023, 02:08 AM UTC
Resolved
Nov 20, 2023, 01:52 PM UTC
Duration
11h 43m
Detected by Pingoru
Nov 20, 2023, 02:08 AM UTC

Affected components

Switcher Studio App

Update timeline

  1. investigating Nov 20, 2023, 02:08 AM UTC

    We are currently investigating an issue limiting access to the application for One-week Studio pass users. While we are resolving the issue, any affected users should contact [email protected] for assistance. Our team are working to fully restore functionality as quickly as possible.

  2. monitoring Nov 20, 2023, 03:22 AM UTC

    The issue has been resolved, it affected a small percent of users and we are monitoring.

  3. resolved Nov 20, 2023, 01:52 PM UTC

    The incident is now fully resolved, and we have been able to assist those affected. Thank you for your patience.