Is Switcher Inc. Down Right Now? Live Switcher Inc. Status & Outages | IsDown incident

Video Chat audio not working in Chrome 85.x

Is Switcher Inc. Down Right Now? Live Switcher Inc. Status & Outages | IsDown experienced a minor incident on September 1, 2020 affecting Twilio Group Rooms, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started: Sep 01, 2020, 05:43 PM UTC
Resolved: Sep 02, 2020, 07:07 PM UTC
Duration: 1d 1h
Detected by Pingoru: Sep 01, 2020, 05:43 PM UTC

Affected components

Twilio Group Rooms

Update timeline

investigating Sep 01, 2020, 05:43 PM UTC

There is a Chrome bug in Chrome version 85.x which prevents you from receiving or sending audio in Video Chat to clients connected using other browsers or the Switcher app. Previous versions of Chrome work fine, as well as other browsers such as FireFox or Safari. We are currently investigating the issue and will report back as soon as we have more information.
identified Sep 01, 2020, 06:15 PM UTC

It has been confirmed that this is an incompatibility issue with Chrome 85 and our third-party video chat service (Twilio). Twilio is currently testing a fix. More info at: https://github.com/twilio/twilio-video.js/issues/1158#issuecomment-685033360
identified Sep 01, 2020, 08:29 PM UTC

Twilio is continuing to work on this issue. You can track progress on the issue via Twilio's Status page. https://status.twilio.com/incidents/fvlq6hww7crv
resolved Sep 02, 2020, 07:07 PM UTC

Our third-party vendor has resolved the Chrome 85 issue with Video Chat. Services should now be restored.