Is Switcher Inc. Down Right Now? Live Switcher Inc. Status & Outages | IsDown incident

Temporary server outage

Is Switcher Inc. Down Right Now? Live Switcher Inc. Status & Outages | IsDown experienced a notice incident on February 7, 2021 affecting Switcher API, lasting 21h 10m. The incident has been resolved; the full update timeline is below.

Started: Feb 07, 2021, 05:41 PM UTC
Resolved: Feb 08, 2021, 02:52 PM UTC
Duration: 21h 10m
Detected by Pingoru: Feb 07, 2021, 05:41 PM UTC

Affected components

Switcher API

Update timeline

monitoring Feb 07, 2021, 05:41 PM UTC

One of our servers became unavailable for about 2 minutes from 11:28 AM EST to 11:30 AM EST. Network connectivity to the internet appeared to had been lost during this time. After connectivity was restored, some requests to the server may have experienced delays as the server fulfilled a backlog of requests. An additional server was added at around 11:50 AM EST to help compensate for the server that was backlogged. Services were fully restored at around 11:50 AM EST. All services appear to be back to normal. We'll be reaching out to our hosting provider to better understand why the sudden loss in network connectivity to one of our servers.
resolved Feb 08, 2021, 02:52 PM UTC

This issue has been resolved. In order to mitigate future outages, we have doubled the number of servers at peak times to handle surges in traffic and to mitigate issues where one or more servers become unavailable.