Is Switcher Inc. Down Right Now? Live Switcher Inc. Status & Outages | IsDown incident
Users are experiencing issues creating new Facebook Live video posts to a Page via Switcher
Is Switcher Inc. Down Right Now? Live Switcher Inc. Status & Outages | IsDown experienced a minor incident on February 16, 2022 affecting Facebook Live Integration, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 16, 2022, 09:08 PM UTC
We have identified an issue where users are receiving the Facebook error "(#100) Subject should be a page account" when attempting to create a live video post on a Facebook Page. This appears to be caused by an unintended change in Facebook's Graph API. We will provide an update when we have a solution in place. As a workaround, you can still stream to Facebook by using Custom RTMP. Streaming to Facebook using Custom RTMP https://support.switcherstudio.com/en/articles/4108733-streaming-to-facebook-using-custom-rtmp
- monitoring Feb 16, 2022, 09:46 PM UTC
Facebook appears to have rolled back the change that caused the error. We're currently monitoring our integration and checking to see if everything is back up and running.
- resolved Feb 16, 2022, 09:54 PM UTC
This issue has been resolved. Facebook's Graph API was temporarily returning an error when attempting to determine if a video was being created on a timeline, page, or group. The issue has been resolved by Facebook and services have been restored.