Switch Connect experienced a minor incident on July 17, 2025 affecting APAC - Brisbane SBC, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 17, 2025, 11:34 PM UTC
Switch Connect has detected. ** Affected Services: ** Global SBC’s / APAC - Brisbane SBC ** Impact ** Possible disruption of services could be experienced We’re currently investigating a known issue affecting inbound call services for some customers. Outbound calls remain unaffected. Due to the nature of the system’s redundancy (Primary/Secondary setup), a portion of calls may still connect successfully. Further updates will be provided as soon as they become available. If you have any questions about the notification or experience any unexpected system behaviour, please contact Switch Connect Support on 1300 032 010 or email [email protected]
- resolved Jul 18, 2025, 01:08 AM UTC
Resolved A recent issue affecting inbound call services for some customers has been resolved. All outbound services remained fully operational throughout. The disruption was linked to a fault in one of the redundant systems, which allowed a portion of calls to continue connecting successfully. The affected system was restored through corrective action, and services are now stable. We continue to monitor performance and are reviewing the incident to prevent future occurrences. If you experience any ongoing issues, please contact Switch Connect Support on 1300 032 010 or email [email protected].