Swile experienced a major incident on July 16, 2026 affecting Payment platform and Employee platform and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:29 AM UTC
Nous rencontrons actuellement un incident majeur au niveau de notre hébergeur, impactant l'ensemble de nos services. Nos équipes sont pleinement mobilisées, en lien étroit avec notre hébergeur, afin de rétablir la situation dans les meilleurs délais. Nous vous tiendrons informés de l'évolution dès que de nouveaux éléments seront disponibles. Merci de votre compréhension.
- investigating Jul 16, 2026, 08:29 AM UTC
We are continuing to investigate this issue.
- identified Jul 16, 2026, 08:51 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 16, 2026, 09:10 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 16, 2026, 09:36 AM UTC
Service is gradually back to normal. Our teams continue to monitor the resolution of the incident and will keep you updated on any further developments. Thank you for your patience.
- resolved Jul 16, 2026, 09:51 AM UTC
This incident has been resolved.