Swile incident

A number of payment incidents are ongoing. We are also experiencing a technical problem on our app.

Minor Resolved View vendor source →

Swile experienced a minor incident on February 20, 2023 affecting Payment platform and Employee platform, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2023, 11:28 AM UTC
Resolved
Feb 20, 2023, 12:12 PM UTC
Duration
43m
Detected by Pingoru
Feb 20, 2023, 11:28 AM UTC

Affected components

Payment platformEmployee platform

Update timeline

  1. identified Feb 20, 2023, 11:28 AM UTC

    It seems that a number of payment incidents are ongoing. We are also experiencing a technical problem on our app. Our support teams are currently mobilized in priority to assist affected users. As a result, our response time may be extended. We are doing everything necessary to return the situation to normal as soon as possible.

  2. monitoring Feb 20, 2023, 11:30 AM UTC

    Root cause identified, a fix was deployed, we are monitoring

  3. resolved Feb 20, 2023, 12:12 PM UTC

    This incident has been resolved