Swile incident

WebApp incident

Major Resolved View vendor source →

Swile experienced a major incident on April 21, 2023 affecting Payment platform and Employee platform and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2023, 11:00 AM UTC
Resolved
Apr 21, 2023, 11:29 AM UTC
Duration
28m
Detected by Pingoru
Apr 21, 2023, 11:00 AM UTC

Affected components

Payment platformEmployee platformCorporate platformAffiliate platformCustomer care

Update timeline

  1. investigating Apr 21, 2023, 09:04 AM UTC

    Our Webapp + App are currently experiencing an outage The team is actively investigating, we will keep you posted on the progress

  2. investigating Apr 21, 2023, 09:06 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 21, 2023, 09:32 AM UTC

    Problem has been identified, recovery actions are in progress.

  4. monitoring Apr 21, 2023, 10:43 AM UTC

    A fix has been implemented and we are monitoring the results. WebApp & App are working since 12.23PM.

  5. resolved Apr 21, 2023, 11:29 AM UTC

    This incident has been completely resolved