Swile experienced a minor incident on April 20, 2023 affecting Payment platform, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Payment platform
Update timeline
- investigating Apr 20, 2023, 09:38 AM UTC
It seems that a number of payment incidents are ongoing. Our support teams are currently mobilized in priority to assist affected users. As a result, our response time may be extended. We are doing everything necessary to return the situation to normal as soon as possible.
- identified Apr 20, 2023, 09:59 AM UTC
The issue has been identified and a fix is being implemented. Less than 5% of payments are impacted.
- monitoring Apr 20, 2023, 11:52 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 20, 2023, 08:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 21, 2023, 02:05 PM UTC
This incident has been resolved.