Sweetspot incident

System partially unavailable

Notice Resolved View vendor source →

Sweetspot experienced a notice incident on October 14, 2022 affecting Club portal and Booking portal and 1 more component, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2022, 10:14 AM UTC
Resolved
Oct 14, 2022, 01:42 PM UTC
Duration
3h 27m
Detected by Pingoru
Oct 14, 2022, 10:14 AM UTC

Affected components

Club portalBooking portalMobile app – iOSMobile app – Android

Update timeline

  1. investigating Oct 14, 2022, 10:14 AM UTC

    We are currently investigating this issue.

  2. identified Oct 14, 2022, 10:30 AM UTC

    The ongoing issue is due to our server host provider which in turn are investigating the issue. Sorry for the inconvenience.

  3. monitoring Oct 14, 2022, 11:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 14, 2022, 01:42 PM UTC

    This incident has been resolved.