Sweetspot incident

Unexpected issue due to release

Major Resolved View vendor source →

Sweetspot experienced a major incident on April 27, 2023 affecting API and Club portal and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2023, 03:11 PM UTC
Resolved
Apr 27, 2023, 03:45 PM UTC
Duration
33m
Detected by Pingoru
Apr 27, 2023, 03:11 PM UTC

Affected components

APIClub portalBooking portalPartner portalMobile app – iOSMobile app – Android

Update timeline

  1. investigating Apr 27, 2023, 03:11 PM UTC

    We are currently investigating the issue

  2. identified Apr 27, 2023, 03:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 27, 2023, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 27, 2023, 03:45 PM UTC

    This incident has been resolved.

  5. postmortem Apr 27, 2023, 03:45 PM UTC

    During release planning, our dev team overlooked a database migration that could cause downtime.