Sweetspot incident

Technical Issues

Critical Resolved View vendor source →

Sweetspot experienced a critical incident on May 2, 2024 affecting API and Club portal and 1 more component, lasting 6h 13m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2024, 03:00 AM UTC
Resolved
May 02, 2024, 09:13 AM UTC
Duration
6h 13m
Detected by Pingoru
May 02, 2024, 03:00 AM UTC

Affected components

APIClub portalBooking portalPartner portalMobile app – iOSMobile app – Android

Update timeline

  1. investigating May 02, 2024, 05:53 AM UTC

    We currently have technical issues and will work to resolve these as soon as possible. Sorry for the inconvenience.

  2. investigating May 02, 2024, 07:47 AM UTC

    We are continuing to investigate this issue.

  3. identified May 02, 2024, 07:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 02, 2024, 08:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 02, 2024, 09:13 AM UTC

    This incident has been resolved.